PUBLIC OFFER

This document is an official offer (public offer) of "HOOPLA BRIDGE" LLC (hereinafter — "Hoopla", the "Company") addressed to any legally capable individual (hereinafter — the "User") to enter into an agreement for the use of the Hoopla service (the website hoopla.uz and the Hoopla mobile application for Android and iOS, hereinafter — the "Service") on the terms set out below, in accordance with Articles 369–372 of the Civil Code of the Republic of Uzbekistan.

Acceptance of this offer — that is, full and unconditional acceptance of its terms — is deemed to occur when the User performs any of the following actions: registering a personal account in the Service, authorizing via phone number, or placing a first order through the Service. From the moment of acceptance, the agreement is considered concluded, and the User is deemed to have read and agreed to all terms of the offer.

1. Terms and Definitions

• Service — the combination of the hoopla.uz website and the Hoopla mobile application, including related technological services that allow the User to view Partners' menus, place and pay for Orders, and receive and use Cashback.
• Partner — a café, coffee shop, restaurant, or other food-service establishment connected to the Service and offering its products to Users through Hoopla.
• User — an individual who has registered a personal account in the Service and uses it to place Orders.
• Personal Account — a section of the Service available to the User after registration, containing their personal data, Order history, and Cashback balance.
• Order — a request placed by the User through the Service to purchase goods (dishes, beverages) from a specific Partner.
• Cashback — a portion of the Order value credited by Hoopla to the User's balance in accordance with the terms of Section 5 of this offer and the rules of specific promotions.
• Offer — this document together with all appendices, additions, and amendments.
• Acceptance — full and unconditional acceptance of the terms of the Offer by the User in the manner specified in the preamble.

2. Subject of the Offer

2.1. Hoopla provides the User with access to the Service's functionality to view Partners' menus, place and pay for Orders, and participate in the Cashback program on the terms of this offer.

2.2. Hoopla is not the seller of the goods presented in the Service and does not produce or prepare dishes and beverages. The seller (performer) for each Order is the relevant Partner. Hoopla acts as a technological intermediary (agent/commission agent) that ensures the receipt and transmission of the Order to the Partner and the processing of payments.

2.3. Use of the Service by the User is free of charge for the User; Hoopla's remuneration is paid by Partners in accordance with separate agreements between Hoopla and the Partners.

3. Registration and Personal Account

3.1. To use the Service, the User registers by providing a mobile phone number and confirming it via a one-time code (SMS or another verification method).

3.2. The User undertakes to provide accurate and up-to-date data upon registration and to update it in a timely manner.

3.3. The User is solely responsible for the security of access to their Personal Account and for all actions performed using it.

3.4. Persons who have reached the age of 18, as well as persons between the ages of 16 and 18 with the consent of legal representatives in cases provided for by the legislation of the Republic of Uzbekistan, are permitted to use the Service.

3.5. Hoopla has the right to suspend or terminate access to the Personal Account if signs of fraud, violation of the terms of the offer, or the provision of inaccurate data are detected, having notified the User accordingly.

4. Placing, Paying for, and Fulfilling an Order

4.1. The Order is placed by the User independently through the Service interface by selecting a Partner, menu items, and a pickup method (takeaway/on-site — depending on what the particular Partner offers).

4.2. Payment for the Order is made through payment methods integrated into the Service (bank card, payment systems of the Republic of Uzbekistan) or another method available in the Service interface at the time the Order is placed.

4.3. The terms of Order fulfillment (preparation time, assortment, prices, availability of items) are determined by the relevant Partner. Hoopla is not responsible for the quality, composition, safety, or conformity of goods to the Order — this responsibility lies with the Partner in accordance with the Law of the Republic of Uzbekistan "On Protection of Consumer Rights."

4.4. The User has the right to file claims regarding the quality of goods or their non-conformity with the Order to the Partner. Hoopla assists the User in forwarding such a claim to the Partner and, where grounds exist, suspends or initiates a refund in accordance with the procedure set out in Section 6.

5. Cashback Program

5.1. Cashback is credited to the balance of the User's Personal Account after the Order is confirmed (fulfilled) by the Partner, in the amount determined by the terms of the specific Partner or promotion in effect at the time the Order was placed, as indicated in the Service interface.

5.2. Accumulated Cashback may be used by the User to partially or fully pay for subsequent Orders within the limits established by the Service (including the maximum percentage of an Order that may be paid with Cashback).

5.3. Cashback is not a monetary instrument; it is not exchangeable for cash, subject to bank transfer, or withdrawable to a card — it is an internal bonus of the Service.

5.4. In the event of Order cancellation, return of goods, or detection of fraudulent activity, Hoopla has the right to cancel Cashback accrued for such an Order, including if it has already been partially used by the User.

5.5. Hoopla has the right to set an expiration period for accrued Cashback, having notified the User of this via the Service interface at least 30 days prior to its cancellation.

5.6. Hoopla has the right to unilaterally change the amount, accrual terms, and conditions of use of Cashback, publishing current information in the Service.

6. Refunds and Order Cancellation

6.1. The User has the right to cancel an Order before the Partner begins its preparation, through the Service's functionality or by contacting support.

6.2. If an Order is cancelled before its fulfillment begins, the amount paid for the Order is credited to the User's Cashback balance in the Personal Account and may be used exclusively to pay for subsequent Orders in the Service. Refunds to the bank card or other payment method used when placing the Order are not made.

6.3. Refunds for a fulfilled Order of inadequate quality are made in agreement with the Partner in the manner provided for by consumer protection legislation. Hoopla assists the User in arranging such a refund.

7. Rights and Obligations of the Parties

8. Liability of the Parties

8.1. Hoopla is not liable for the quality of goods, their preparation times, or other matters within the Partner's area of responsibility.

8.2. Hoopla is not liable for interruptions in the Service caused by the actions of third parties (telecom operators, payment systems, hosting providers), as well as by force majeure circumstances.

8.3. In other cases, the liability of the parties arises in accordance with the legislation of the Republic of Uzbekistan.

9. Intellectual Property

9.1. All elements of the Service (design, program code, trademarks, logos, texts) are subject to Hoopla's exclusive rights or are used on a lawful basis. Use of these items without Hoopla's written consent is prohibited, except for use of the Service for its intended purpose.

10. Personal Data

10.1. Processing of the User's personal data is carried out in accordance with the Privacy Policy, which is an integral part of this offer and is published at hoopla.uz/privacy-policy.

10.2. By accepting this offer, the User confirms consent to the processing of their personal data on the terms specified in the Privacy Policy.

11. Term and Amendment of the Offer

11.1. The Offer takes effect from the moment it is published on the hoopla.uz website and remains in effect until revoked by Hoopla.

11.2. Hoopla has the right to unilaterally amend the offer. The new version takes effect from the moment it is published in the Service, unless otherwise stated in the text of the amendments.

11.3. The User's continued use of the Service after amendments have been made signifies agreement with the new version of the offer. If the User does not agree with the amendments, they must stop using the Service.

12. Dispute Resolution Procedure

12.1. The parties shall seek to resolve all disputes and disagreements under this offer through negotiations. A pre-trial claim procedure is mandatory, with a response period of 30 calendar days from the date the claim is received.

12.2. If no agreement is reached, the dispute shall be considered in court at Hoopla's location or in the manner established by the legislation of the Republic of Uzbekistan on consumer protection.

13. Force Majeure

13.1. The parties are released from liability for failure to perform obligations if such failure is caused by force majeure circumstances arising after the conclusion of the agreement and beyond the reasonable control of the parties.

14. Final Provisions

14.1. The legislation of the Republic of Uzbekistan applies to relations between the parties not regulated by this offer.

14.2. If any provision of the offer is found invalid, this does not entail the invalidity of the offer as a whole.

14.3. Questions related to the use of the Service should be directed to Hoopla's support service using the contacts indicated in Section 15.

15. Hoopla's Details